1. Introduction

As Metropol Hospital, we attach great importance to the privacy and security of your personal data. This Privacy Policy explains how we process your personal data that we collect, use and protect during the health services we provide in Izmir Çiğli. Our aim is to provide you with the best healthcare service using secure, transparent and artificial intelligence-supported advanced diagnostic systems.

2. Personal Data Collected

The following personal data may be collected within the scope of our health services:

• Identity Information: Your name, surname, date of birth, gender, Turkish ID number.
• Contact Information: Your address, phone number, e-mail address.
• Health Information: Your medical history, diagnoses, treatment plans, laboratory results, imaging results, prescriptions.
• Financial Information: Payment information, insurance information.
• Technological Data: Data collected and analyzed by our advanced diagnostic systems supported by artificial intelligence.

3. Use of Data

Your collected personal data is used for the following purposes:

• Provision of health services and management of treatment processes.
• Establishment of diagnosis and treatment plans.
• Communication in emergency situations.
• Fulfillment of legal obligations.
• Improving service quality and ensuring patient satisfaction.
• Accurate analysis of our patients’ health conditions and optimization of treatment processes with our advanced diagnostic systems supported by artificial intelligence.

4. Data Protection Measures

We take various technical and administrative measures to ensure the security of your personal data:

• Encryption: We use encryption technologies for data transfers and storage.
• Access Control: Only authorized personnel have access to personal data.
• Firewalls and Anti-virus Software: We protect our systems against unauthorized access.
• Artificial Intelligence Supported Security Systems: We increase data security and detect potential threats in advance with our advanced diagnostic systems supported by artificial intelligence.
• Regular Security Audits: We conduct regular audits to ensure data security.

5. Sharing of Data

Your personal data may be shared with third parties in the following cases:

• Health Professionals: It can be shared with other health professionals involved in your treatment process.
• Insurance Companies: Can be shared when necessary for your insurance transactions.
• Legal Requirements: May be shared with legal authorities where required by law.
• Advanced Diagnostics and Analysis Services: The analysis results provided by our AI-supported advanced diagnostic systems can be shared with relevant healthcare professionals for use in treatment planning.

6. Your Rights on Your Personal Data

Within the scope of KVKK, the rights you have regarding your personal data are as follows:

• Right of Access: You have the right to learn how your personal data is processed.
• Right to Correction: You can request correction of your incorrect or incomplete data.
• Right to Erasure: You can request the deletion of your personal data.
• Right to Restrict Processing: You have the right to restrict the processing of your personal data in certain ways.
• Right to Data Portability: You can request that your personal data be made available to you in certain formats.
• Right to Object: You may object to the processing of your personal data for certain purposes.

You can contact us to exercise these rights:

Contact Information:

• Address Küçük Cigli Anadolu Cad. No: 1169, 35620 Cigli/Izmir
• Telephone: 444 35 50
• Email: info@metropolhastanesi.com

7. Cookies and Other Technologies

When you visit our website, cookies and similar technologies may be used to improve your user experience. Cookies are used to remember users’ preferences and analyze site usage. You can choose to accept cookies or you can block cookies in your browser settings. However, if you disable cookies, you may not be able to take advantage of some features of our website.

8. Changes and Updates

This Privacy Policy may be updated from time to time. When updates are made, you will be notified on this page. We encourage you to regularly check for changes to our policy.

9. Communication

For questions, concerns or requests regarding our privacy policy, you can contact us through the following communication channels:

Contact Information:

• Address Küçük Cigli Anadolu Cad. No: 1169, 35620 Cigli/Izmir
• Telephone: 444 35 50
• Email: info@metropolhastanesi.com

10. Conclusion

As Metropol Hospital, we are committed to keeping the confidentiality and security of your personal data at the highest level. In the health services we provide in Izmir Çiğli, we strive to protect your health and provide the best treatment methods by using our advanced diagnostic systems supported by artificial intelligence.